Organized Helpdesk For Customer Issues
Professional ticketing system — customers create tickets, your team resolves them systematically.
Zammad provides a user-friendly support portal and ticketing system for managing customer inquiries. It's like an email helpdesk on steroids. Tenants of a property management company can log maintenance requests, patients can submit questions to a clinic, or customers can report issues — all through a portal where they can track responses. On the company side, your support or IT team gets an organized queue instead of a messy shared inbox. They can collaborate, assign tickets, set priorities, and ensure every issue gets a response.
Perfect For:
Everything You Get
Customer Portal
Self-service portal for ticket creation and tracking
Ticket Management
Organize, prioritize, and assign support requests
Multi-Channel
Email, Twitter, chat, phone logs — all in one queue
Knowledge Base
Self-service FAQs to deflect common questions
SLA Tracking
Monitor response times and resolution targets
Automation
Auto-assign, escalate, and notify based on rules
Full-Text Search
Find any ticket or conversation instantly
Reports & Analytics
Track volume, response times, and agent performance
Why Switch from Zendesk / Freshdesk?
The Problem with Zendesk / Freshdesk
- Zendesk charges $19-99+ per agent per month
- Freshdesk locks features behind expensive tiers
- Per-agent pricing punishes you for growing your support team
- Your ticket history and customer data is on their servers
How We Solve This
- Flat monthly hosting — add agents without per-seat costs
- All features included — no tier restrictions
- Your support data stays on your server
- We set up SLAs, automation, and knowledge base for you
Simple, Honest Pricing
No surprises, no hidden fees. Here's exactly what you pay.
Common Questions
Can customers submit tickets via email?
Yes. Connect your support email and all incoming messages become tickets automatically.
Is there a customer-facing portal?
Yes. Customers can create tickets, check status, and browse your knowledge base without needing agent help.
Can we customize the workflow?
Absolutely. Set up auto-assignment rules, escalation triggers, and custom ticket fields for your process.
Does it integrate with other tools?
Yes. REST API, webhooks, and integrations with common tools. We can connect it to your CRM or other systems.
Ready in 48-72 Hours
Fast setup so you can start using it immediately
30-Day Guarantee
Not happy? Full refund, no questions asked
Training Included
We show you how everything works
Ready to Get Your Own Support Ticket Portal?
Stop paying monthly fees. Own your software. We'll have you up and running in 48-72 hours.
Powered by Zammad • Open Source • You own it forever